By Barry Duncan, Business Sales Manager, Comporium
When I’m out in the community talking to businesses about their phone needs, I often come across a misconception about VoIP (Voice over Internet Protocol) services. Some business owners and managers seem to think that if they get VoIP service at the office, it will be pretty much the same as VoIP service at home (such as Vonage). But that is simply not the case.
What’s the difference between the two categories of VoIP services? Residential VoIP uses an open Internet connection for phone calls, and it is an unmanaged service. This means when residential customers use VoIP, they are conceding their level of service to the open Internet. As a result, sometimes service reliability and call quality can fall short of expectations.
By contrast, business Hosted VoIP does not go over the open Internet. Instead, business Hosted VoIP uses a dedicated circuit for call routing routing, and the service is managed by the provider. This is what Comporium does for the businesses that use our Hosted VoIP solutions.
Since you may not be familiar with SIP trunks, let me define this term for you. SIP (pronounced “sip”) stands for Session Initiated Protocol, which the telecommunications industry has standardized as the voice protocol. A trunk is a circuit between switching systems that can carry a specific number of calls at a time. You can think of a SIP trunk as a virtual phone line.
If your business is considering making the switch to a VoIP phone system with SIP trunking, you can rest assured that this service exists on an entirely different level than that of residential VoIP. As a result of the managed, dedicated connection, business VoIP from Comporium will meet your strict requirements for call security as well as Quality of Service (QOS). Comporium will work with your company to make sure your IT structure is adequate to accommodate VoIP.